ITDesk Get support
Katy, Texas · Serving Greater Houston

The IT department your business doesn't have to hire.

We keep your systems running — and we build the things most IT companies tell you they can't. Servers, networks, databases, custom apps. Remote in minutes, on site when it matters.

Start a remote session What we do
In business since 2015 Remote & on site Small & mid-size business
Client systems — live
SRV
File server
uptime 214 days
Healthy
M365
Microsoft 365
48 mailboxes
Synced
SQL
Reporting database
nightly build 02:00
Optimizing
NET
Network & firewall
3 sites
Healthy
Avg. response < 15 min
What we do

Support that keeps you running. Engineering that moves you forward.

Most IT companies stop at the help desk. We handle the day-to-day and build the systems your business actually runs on.

Help desk & user support

Your people get a real person who knows their setup. Remote first, on site when the problem needs hands.

Remote · On site

Servers & networks

File servers, firewalls, switching, Wi-Fi, backups and disaster recovery. Built to stay up, documented so it stays fixable.

Design · Install · Maintain

Cloud & Microsoft 365

Migrations, licensing, mailboxes, SharePoint and Teams. Set up properly, secured properly, and not overspent on.

Migrate · Secure · Manage

Databases & reporting

Slow database, numbers that don't match, reports nobody trusts. We fix the data underneath, then make it tell you something.

SQL Server · Reporting · Integration

Custom applications

When off-the-shelf software doesn't fit how you work, we build the tool that does — and connect it to what you already have.

Web apps · Internal tools

AI & automation

Practical automation on top of your own data — not a science project. Start small, prove it saves time, then expand.

Practical · Measurable
Remote support

Let us in, and we'll take it from here.

Download the support tool, read us the code on your screen, and watch us work. No install, no configuration, and the session ends when you close it.

  1. Download the toolOne small file. It runs straight away — nothing is installed permanently on your machine.
  2. Read us your session codeThe tool shows a code. Tell it to your technician on the phone and we connect.
  3. Watch the whole thingYou see every move we make on your screen, and you can end the session at any moment.
Downloads

Tools we actually use

The utilities we reach for on real jobs. Free to grab, safe to run, and we'll tell you honestly when you don't need one.

Support tool

The same client from the remote support section, kept here so you can find it again later.

Windows · macOS · Linux

Security checkup

A short scanner that reports what's out of date, what's unprotected, and what needs attention first.

No account required

Backup checker

Confirms your backups are running and, more importantly, that they can actually be restored.

Run it monthly
Store

Software and support plans

Licensing and monthly cover, priced per user so you can predict the bill. Cancel or change tiers at the end of any month.

Essential

For a small team that mostly needs someone to call.

$89 / user / month
  • Unlimited remote support
  • Patching and antivirus
  • Business-hours response
Choose Essential
Most chosen

Managed

Full cover, including the work we do before anything breaks.

$149 / user / month
  • Everything in Essential
  • Server and network monitoring
  • Backup management and testing
  • On-site visits included
Choose Managed

Projects

Database work, custom apps, migrations. Quoted per project.

$175 / hour
  • Fixed-price scope before we start
  • Databases, apps, integrations
  • Written handover and documentation
Request a quote

Microsoft 365, antivirus and backup licensing are sold at cost plus a flat management fee — ask and we'll show you the invoice.

Payments

Pay an invoice online

Card or bank transfer, processed by our payment provider. We never see or store your card number, and your receipt arrives by email straight away.

Encrypted checkout PCI compliant Card · ACH
Pay your invoice

Have your invoice number ready.

Keep us handy

Scan once. Our number lives in your phone.

Point your camera at the code and our contact details save straight to your phone — name, number, email and website. No app to install, nothing to sign up for.

When something breaks at 7am, you won't be digging through email looking for who to call.

QR code loads here

Open your camera and hold it over the code

Talk to us

Tell us what's broken. Or what you wish existed.

First conversation is free and we'll tell you honestly whether we're the right fit. If the answer is no, we'll point you somewhere better.

Call (000) 000-0000 support@itdesktx.com